Privacy Policy
We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our custom grill grate services.
Information We Collect
We collect information necessary to provide our custom grill grate manufacturing services and improve your experience.
Personal Information:
- • Name and contact information
- • Email address for order updates
- • Phone number for delivery coordination
- • Billing and shipping addresses
Order Information:
- • Grill grate specifications and measurements
- • Design preferences and customizations
- • Payment information (processed securely)
- • Order history and communications
How We Use Your Information
Your information is used solely for providing our services, processing orders, and communicating with you about your custom grill grates.
Order Processing
To manufacture and deliver your custom grill grates according to specifications
Communication
To send order confirmations, updates, and respond to your inquiries
Service Improvement
To analyze trends and improve our products and customer experience
Data Protection & Security
Security Measures:
- SSL/TLS encryption for all data transmission
- Secure payment processing (no card data stored)
- Limited access to personal information
- Regular security audits and updates
Data Retention:
We keep your information only as long as necessary to provide services and comply with legal requirements:
- Order information: 7 years for tax purposes
- Communication records: 3 years
- Website analytics: 26 months
- Marketing data: Until you unsubscribe
Your Rights (GDPR Compliance)
As a EU-based business, we fully comply with GDPR regulations. You have the following rights regarding your personal data:
Data Rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Restrict Processing: Limit how we use your data
Additional Rights:
- Portability: Receive your data in portable format
- Object: Object to processing in certain circumstances
- Complain: File complaints with supervisory authorities
- Withdraw Consent: Where processing is based on consent
Cookies & Analytics
We use cookies and analytics tools to improve your experience and understand how our website is used.
Essential Cookies:
- Session management and security
- Shopping cart functionality
- Form data preservation
- Basic website functionality
Analytics:
- Google Analytics for website statistics
- Page views and user behavior
- Performance optimization data
- Anonymized usage patterns
Policy Updates & Contact
We may update this privacy policy to reflect changes in our practices or for legal compliance. We will notify you of significant changes.
Policy Updates:
- Posted on our website
- Email notification for major changes
- 30-day notice period when possible
- Clear explanation of changes
Contact Us:
For privacy-related questions or to exercise your rights, contact us through our contact page or email us directly. We respond to all privacy requests within 30 days.