Sales Policy

Clear terms and conditions for your custom grill grate purchase. We're committed to your satisfaction and provide extensive support throughout the process.

Final Sales Policy

All sales of custom products are final. Due to the bespoke nature of our grill grates, we cannot accept returns or offer refunds once production begins.
Why Final Sales?
  • • Each grate is custom-made to your specifications
  • • Unique dimensions for your specific grill
  • • Materials ordered specifically for your order
  • • Cannot be resold to other customers
What This Means:
  • • No returns once production starts
  • • No refunds for change of mind
  • • Dimensions must be verified before ordering
  • • Full payment required upfront

Extensive Support Provided

While all sales are final, we provide comprehensive support to ensure you get the perfect grill grate for your needs. Our team works closely with you throughout the entire process.

Dimension Verification

We help you measure and verify all dimensions to ensure a perfect fit

Expert Consultation

Our team provides expert advice on materials, design, and functionality

Design Preview

Visual confirmation of your design before we begin manufacturing

Payment Policy

Upfront payment is always required before we begin manufacturing your custom grill grate.
Payment Requirements:
  • 100% payment required before production
  • Secure payment processing
  • Multiple payment methods accepted
  • Immediate order confirmation
Why Upfront Payment?

Upfront payment ensures we can immediately source materials and begin crafting your custom grill grate. This approach allows us to:

  • Guarantee material availability
  • Prioritize your order in production
  • Maintain competitive pricing
  • Ensure fastest possible delivery

Our Quality Commitment

While sales are final, we stand behind the quality of our work. If there's an issue with manufacturing defects or our error in dimensions, we'll make it right.

We Cover:
  • Manufacturing defects
  • Our measurement errors
  • Material quality issues
  • Workmanship problems
Not Covered:
  • Customer measurement errors
  • Change of mind
  • Normal wear and tear
  • Grill size changes
Need Help?

Our team is here to help ensure you get the perfect grill grate. Contact us before ordering if you have any questions.

Contact Support
Measurement Guide

Use our grill designer to ensure accurate measurements and avoid any issues.

Design Your Grate
Quick Summary
All custom sales are final
Upfront payment required
Extensive support provided