Terms of Service
These terms govern your use of our custom grill grate services. By placing an order, you agree to these terms and conditions.
Service Agreement
By using Grillgrate.store, you enter into a binding agreement for custom manufacturing services.
What We Provide:
- • Custom grill grate manufacturing
- • Premium drawn steel construction
- • 6mm rod thickness, 8mm gaps
- • EU-based production and shipping
Your Responsibilities:
- • Provide accurate measurements
- • Complete payment as agreed
- • Accept delivery at specified address
- • Review specifications before confirming
Order Process & Requirements
Our custom orders follow a specific process to ensure accuracy and quality.
Design & Specify
Use our 3D designer to create specifications. Measurements must be accurate.
Payment
Payment is required before manufacturing begins. Orders cannot be canceled after production starts.
Delivery
Delivery within 1 week to EU addresses. Customer responsible for receiving shipment.
Warranties & Returns
What's Covered:
- Manufacturing defects (1 year)
- Incorrect dimensions as specified
- Material quality issues
- Shipping damage (report within 48 hours)
What's Not Covered:
- Normal wear from use
- Incorrect measurements provided
- Damage from misuse or accidents
- Change of mind after production
Payment & Pricing Terms
Transparent pricing with no hidden fees. Payment terms are clearly defined for all orders.
Pricing Policy:
- • Prices shown include VAT where applicable
- • No hidden fees or surcharges
- • Shipping costs calculated at checkout
- • Bulk order discounts may apply
Payment Terms:
- • Payment required before production
- • Secure payment processing
- • Refunds only for covered warranty issues
- • Currency: EUR (Euro)
Liability & Limitations
Important limitations on liability and proper use of our custom grill grates.
Safety Requirements:
- • Use only as intended for grilling
- • Ensure proper grill compatibility
- • Follow standard grilling safety practices
- • Regular cleaning and maintenance
Liability Limits:
- • Liability limited to product cost
- • No liability for indirect damages
- • Customer responsible for proper use
- • EU consumer rights apply
Legal Terms & Dispute Resolution
These terms are governed by EU law. We aim to resolve any disputes fairly and efficiently.
Governing Law:
- European Union consumer protection laws
- Local jurisdiction where business is registered
- International sales law (CISG) where applicable
- GDPR compliance for data protection
Dispute Resolution:
- Direct communication preferred first
- EU Online Dispute Resolution platform
- Local consumer protection agencies
- Mediation before legal proceedings
Terms Summary
Important Notice
Custom orders cannot be canceled once production begins. Please review your specifications carefully before confirming.